Client Support Coordinator

📍 Location: Remote (India)
🕒 Working Hours: Monday – Friday | 3:00 PM – 12:00 AM IST
💼 Experience: 1–2 Years
🚀 Joining: Immediate or within 15 days

About Apexure

Apexure is a UK-based digital agency helping businesses grow through high-converting landing pages, websites, Conversion Rate Optimization (CRO), and marketing automation. With a distributed team across the UK, India, the Philippines, and Bangladesh, we deliver measurable digital growth for clients worldwide.

We are looking for a proactive, organized, and customer-focused Client Support Coordinator who enjoys communicating with clients, coordinating requests, and ensuring tasks are completed efficiently. If you're someone who takes ownership, pays attention to detail, and thrives in a fast-paced remote environment, we'd love to hear from you.
This role is ideal for someone who combines excellent client communication skills with a strong technical aptitude. You'll coordinate client requests, understand technical requirements, and perform basic website and landing page updates while working closely with our delivery team

What You'll Do

• Act as the first point of contact for client requests via shared inboxes and Slack.

• Respond professionally to client queries with clarity and empathy.

• Coordinate client requests with internal design, development, and delivery teams.

• Handle tasks within your scope, including basic website and landing page updates.

• Escalate technical or complex issues to the appropriate team while ensuring timely follow-up.

• Keep shared inboxes organized, prioritized, and up to date.

• Maintain clear documentation with screenshots, notes, and task updates.

• Monitor pending requests and proactively follow up to ensure timely resolution.

• Share end-of-day handover updates highlighting completed work, pending items, and priorities.
  

What We're Looking For

• 1–2 years of experience in Client Support, Customer Success, Account Coordination, or a similar role.

• Excellent written and verbal communication skills in English.

• Strong organizational and multitasking abilities.

• Ability to work independently in a remote environment.

• Close attention to detail and a problem-solving mindset.

• Comfortable working during US business hours.
  

Preferred Skills

• Experience using Slack, ClickUp, Missive, Gmail, or similar collaboration tools.

• Basic WordPress knowledge (content updates, page builders, plugins).

• Familiarity with Unbounce or landing page platforms.

• Basic understanding of domains and DNS is an advantage.

• Experience working in a digital marketing or web development agency is a plus.